Privacy Policy

Last updated: July 26, 2025

1. Scope

This Privacy Policy applies to:

  • The Talkom AI website (https://www.talkom.ai)
  • The Talkom AI Shopify app and embedded assistant displayed on merchant storefronts
It outlines how we collect, use, and store data when visitors browse our website or interact with our conversational AI on merchant sites.

2. Data We Collect

When browsing our website:

We use Google Analytics to collect anonymized traffic data, including:

  • Device and browser information
  • Page views and navigation patterns
  • Referring sources and usage trends

We do not collect any personally identifiable information (PII) through analytics tools.

When using the embedded assistant on a merchant’s store:

We may process:

  • Order data (e.g., status or tracking) when integrated with Shopify
  • Product catalog data for search and recommendations
  • Conversation data to maintain session context and improve assistant responses

3. Use of Cookies

Cookies set by our assistant (on merchant storefronts):

  • Name: threadId
    - Purpose: Stores the current conversation ID for session continuity
    - Expiration: 7 days from creation
    - Domain: The merchant's store
    - Type: First-party, functional

Cookies used on our website (talkom.ai):

  • Name: _ga
    - Purpose: To identify unique users and track their behavior on a website.
    - Duration: Typically lasts for two years, unless deleted by the user.
    - Type: First-party, persistent cookie.
    - Data: Stores a randomly generated client ID, which is a combination of a version number, domain level, random ID, and a timestamp of the first visit.
    - Functionality: Enables Google Analytics to track user activity, including page views, events, and other interactions, to generate website analytics reports.
  • Name: _ga_*
    - Purpose: helps Googel Analytics 4 identify and track a user's activity within a single session on a website.
    - Distinction from _ga: While _ga distinguishes users across sessions, _ga_* focuses on the activity within a single session.
    - Type: First-party, persistent cookie.
    - Data: It stores session-specific data, including engagement duration, start time, and other metrics related to the user's visit.
    - Functionality: This cookie, along with others like _ga (used to distinguish users), helps group user interactions into sessions, providing insights into how users navigate and engage with a website.

These cookies are used only for site performance and usage insights. You can control cookies through your browser settings.

4. How We Use Data

We only use collected data to:

  • Deliver and improve AI-powered conversations
  • Analyze anonymized site usage
  • Optimize our website experience

We do not sell user data, share it with advertisers, or track users across different websites.

5. Data Retention

  • Conversation data is retained temporarily and purged periodically
  • Analytics data is retained per Google’s default policy (up to 26 months)

6. Your Rights

If you interact with the assistant on a merchant’s store, please contact that store directly for data access or deletion. For analytics data collected from our website, contact us at the email below.

7. Company Information

This website and service are operated by:

  • Company Name: Talkom Ltd.
  • Address: 71–75 Shelton Street,
    Covent Garden, London, WC2H 9JQ,
    United Kingdom

8. Contact

📧 support@talkom.ai